Turn on your TV and get connected. You can test they’re secure by checking they don. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. The wall socket is currently in the living room and I need it moved to another room. The wall socket is - 5109379 - 2. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. The distance is approximately 12 metres. See where this Helpful Answer was posted. Typically, extenders are linked through a wired port using an Ethernet cable. We appreciate you reaching out to us on here. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. VM don't use fibre inside the property. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Stream from Virgin Media. Any extension that you create after the main socket is your responsibility. We all know and love the internet and TV services that can enter our homes through entry points. Pop the power cable into a nearby socket and switch it on. 1. The new fibre phone line is designed to work with the same phones as the old copper line. I have sent you a direct message to allow us to do this with you in a private space. Virgin Media services are only available in eligible Virgin Media network areas. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. #VirginMedia #VirginMediaQuickStart #V. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. KIDDERMINSTER. Switching broadband provider is as easy as 1, 2, 3…. SSL coax is extremely versatile and can be used in several applications. The other is marked TV, & this is used for TV & Broadband. Connect the black-banded end of the isolator cable to the socket of your Hitron. i. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Re: Moving virgin media wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. My Virgin Media App. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. ) 1. Choose the best spot for your wifi hub. on 12-01-2023 10:45. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. nothing to do with the outside boxs. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. Re: Move Virgin wall socket - Virgin Media Community - 5409168. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. We would like to show you a description here but the site won’t allow us. • Connect the new power supply to the back of the TV Box • Switch on at the mains socket and then use the switch at the back of the TV Box to turn it on. Plug the cables into the Hub. Switching from Virgin? If you're switching from Virgin. I will assist you on getting this done for you. Phone line - 5 mins. It’s easy to switch your TV and landline services too. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Browse. we’ve just moved in to our new house. I don't work for Virgin Media. Virgin Media Quickstart set up. We have a virgin media wall socket with an ethernet - 4353656. Koda. Country. u just run a long cable from the box inside to whatever room u want. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. This will allow a RJ11 socket at the telephone. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. My options are . Any other way is going to cause you a load of hassle. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. You can just disconnect the flylead from the isolator tho as it has a barrel on it. The Stream remote. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Browse Virgin Media Virgin Media Community. No, any cables within the house can be touched as much as the householder wants to touch them. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Posts. You need something called a barrel to connect the two. We're currently making use of an existing Virgin point for both the router and the tv which wraps over the roof to the back of the house for the lounge. Virgin Media Help - Get help, tips an. 2) Connect the Hub's TEL 1 RJ11 socket to the near by wall socket using an RJ11 to BT plug cable. Answered! Go to Answer. The only phone socket available is the TEL1 socket on the back of the VM hub. It’s a leasehold converted flat in the loft flat (I. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. . There is an old openreach socket with a coax cable underneath, but in no way connected. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. on 20-11-2022 17:38. I. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Engineer used 'spare pair' of blue cables for 'new' BT line. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). So simple, the Virgin connectors are crimped to the cable so it took no time at all. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. I wanted to check with people on here before trying to get an engineer in, just. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Got a technician booked for next week to move a socket from one side of the room to the other. Next step . In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Turn on and start the hub. The UK isn’t the first country to make this move. Tool for removing cable box. Kind regards, Ilyas. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. Step by step guide to self installing your Virgin Media broadband Hub 4. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Make sure to take our kit with you when you move. Hey @KingsHeath thanks for reaching out to us 👋 and a warm welcome to the Virgin Media forums. No knowing the layout of you home doing this might be less obvious than the thick VM cable. #1. OR. 132Mb average speed. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. Step 3: Plug in your Virgin Media Hub on the go-live date. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). We need to remove the box inside aswell to decorate. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. I wondered if I could ask the community some advice. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. Sorry to hear you. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. The RJ11 sockets will be redundant. In any case your contract prohibits you moving it yourself. Chris. 30 Dec 2022. Phone. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. VM will usually only supply a Quickstart to a property that had VM previously. All our services will be set up so, once you’re in your. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Posted in QuickStart, set up and connections. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Your connection box is usually put in the living room on the wall. The agent said I’ll need an eng. Sky will credit your account with up to £100 if Virgin charges you termination fees. Like the TV cable we have too. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I understand there will be a £25 charge. Connect the Hub’s power cable with the blue tab. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. Now none of my internal phone sockets. It allows your computer to send information along your network. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. on 19-04-2022 19:46. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Posts: 166. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. See where this Helpful. I'm just waiting on VM to contact me on here now to arrange it. A master socket is the main socket for the phone line in your home, not an extension socket. I was told when purchasing the broadband package that fi. 3. Encantador Posts: 678 Forumite. The other is marked TV, & this is used for TV & Broadband. I understand that I - 5136713. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Browse Virgin Media Virgin Media Community. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Step 2: Order your TalkTalk Broadband service. The one thats on the bottom is the one you need for Virgin. I checked the website and was -. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Business, Economics, and Finance. socket you need will be marked with the Virgin Media logo. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Next, connect the power cable. Options. Tudor. Reply. Wow. On the day of activation, connect your new router to the master phone socket. Step 5. Sky will credit your account with up to £100 if Virgin charges you termination fees. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Tudor. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Turn on suggestions. All our services will be set up so, once you’re in your. Don’t plug the power cable into a plug socket yet. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. Account - Cable. 0 Kudos Reply. You can also visit our page on how to book an engineer to learn more. Best to wait for a VM staff member to get to your post in 2 or 3 days time. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Select the correct HDMI input for your box. can someone contact me about moving a TV point please. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. See where this Helpful Answer was posted. 14,065. Hi there I moved house with my family and we wanted to move to Virgin Media. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. on 17-12-2022 10:39. Security matters. Connect the end of the 1. You should also be aware there is a £25 call out charge for the engineer to move the socket. I'm a Very Insightful Person, I'm here to share knowledge. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. nothing to do with the outside boxs. Various cable mediums are used in modern systems to transmit data. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Adduxi. on 12-01-2023 11:15. In your Stream kit you’ll find everything you need to get the Stream box up and running. Manage Your Account. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. Provides a range of audio and video signal connections. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. The cable could be hidden within, or behind, furniture. Account - Mobile. Back a step. The OUT terminal from the Technetix isolator has a terminator cap on it. Switched On Families. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. 2. And, of course, you can only use boxes supplied by VM. The box and cables may have been removed by the previous occupiers. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. We can certainly get a move of the. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. DTully. Chatter and natter. You may still need to pay an activation fee, but some deals will offer activation for free. Browse. Switch on your TV, then using your own TV remote press the Input, AV or Source button. 8 March 2011 at 8:29AM. Where you go, TV 360 goes (if there’s internet). Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. 95. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. We would like to show you a description here but the site won’t allow us. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. If it doesn't work then you can call the pre-installs team on 0800 052 1734. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Then push the connector VM have provided over the screw thread. The top “capped” one is marked FM & has been disused since cable went digital. Options. If you need a new wall socket, the engineer will install this for you during the appointment. You should call 150 from a Virgin landline or mobile, or 0345. ) The hub will be in here too. We would like to show you a description here but the site won’t allow us. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. socket. On top of that, Virgin Media also offers a self-install option. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. Checked every. Faceplates after second visit. I am going to cancel. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Virgin have unilaterally made this socket inactive. Stay safe online. Kind Regards,. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. To get the cable removed or reburied, I'll need to get. Feed this disconnected extension wire into the VM socket and. Sometimes there is no wall box, just a trailing cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Manage Your Account. 8 March 2011 at 8:29AM. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. It might though take from a couple of days to a week to then get the tech visit. Check your DMs btw. cable from wall. The box needs to move from my living room to under the stairs. The cable could be hidden within, or behind, furniture. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Very Insightful Person. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. can test they’re secure by checking they don’t move when pulled gently. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Plug into the Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Fibre phone Adaptor - different rooms. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The cable is a shotgun cable, with a coaxial cable glued to another cable. Choose the best spot for your wifi hub. easy install. Thank you. Push the red label end of the white cable, into the wall socket. When your number transfers, your BT socket will go dead. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. However, I do not have any of the specified wall sockets available. 1) The home phone switchover to 21CV service. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Country. ) Some advice- New customer signing up before moving into new home. We only have the Open reach Master socket 5C. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm a Very Insightful Person, I'm here to share knowledge. Once you have the adapter, you can use it to plug your phone into your hub. VM has to 'switch' you to do that. Thank you for posting and for joining this thread regarding home phone switchover. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. I'm due to have Virgin Media installed next weekend with both TV & broadband services. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". A coax cable will also need to be installed by Virgin Media for the live TV signals. For more information please visit:issue looks like either the white cable isn't clicked in properly at 1 end, or the socket itself on the switch is faulty. 24-03-2021 05:06 PM. Reply. What needs to be done is for the new Virgin Media CV21 connection. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Plug the cables into the hub. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. You can discuss the preferred layout with the VM technician. on 04-12-2022 14:39. (knowledge is power) Sun 05-Jan-14 12:53:34. Using two boxes simultaneously would require an addition to your subscription, though. 1 Attach the base 1. I only need them moved by less than a 30 cm. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Hi. Options. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Account - Cable. The cable terminates on a box indoors wherever you want it, within reason. 5m. You’ll then be able to use your same old phone to make. 14,065. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. Your number will transfer to the Virgin socket. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Would. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. If you can wire a plug, you can move it. Which was great as that is in a better location than my master Socket was. Thanks everyone for the help. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". Networking and WiFi. Pay £75-£99 for Virgin Media to do it. Forum; Apps. on 20-02-2023 11:46. Options. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. New Euro outlet. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Paul. I actually want to move it where I think the previous Virgin socket originally was - there's. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.